Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be responded to within maximum 60 min after the support ticket or email is received. If your issue needs additional assistance from an administrator, we’ll forward the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be needed for arriving at the best solution. Furthermore if you take advantage of the Optional Managed Services package, any of the server management services included there will be carried out whenever you wish.
A Topflight Client Care Service
- We’ll be available to you 24x7 to respond to any queries that you may have regarding our Web Control Panel or any of the apps that we have installed for your convenience on the dedicated web hosting server. In case you also require help handling server management procedures, order our Optional Managed Services package, which includes backup hard disk space, OS updates every week, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Section
We have equipped the Web Control Panel with a detailed knowledgebase, which offers exhaustive explanations of all its features and functions. Besides, we have filmed detailed video tutorials that will further instruct you how to perform a specific task or solve a regularly encountered problem. The educational articles and the tutorial video clips are easily accessible from each section of the Web Control Panel through the Videos and Help buttons located in the top right corner.