A 99.9% Server Uptime
Our hosting platform is based on a steady, world–class hardware configuration and a strongly customized Linux distribution. So, irrespective of what your site is, or how many visitors you’ve got, or even if there’s a denial–of–service assault, our physical machines will remain up and running and your web sites will remain accessible online.
All our Linux hosting services plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–level hardware elements furnished by Juniper. Besides, on each single router, we have configured a firewall with a complex algorithm to be able to sift all fishy requests.
Hence, in each of our data center facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are dissatisfied with our services, or if you find them inadequate, or if you decide that you want a VPS web hosting services instead of a cloud hosting account – we will give you a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will keep complete control over your domains even if you cancel your web hosting account with us.
24/7 Technical Support
We’ve attentively handpicked each individual member of our 24x7 support team to ensure that we can offer the best possible customer support service you can get. Each one of our support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. And they are available to you 24x7 – you can get in touch with them at any moment and they will respond to you as fast as possible.
Their average ticket response time is just twenty minutes, whilst with other web hosting suppliers you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to in under 60 minutes.