Though this is not the mainaspect for you to identify a dependable hosting provider from a bad one or a reseller from an actual supplier, being able to call and talk to a live person is a sign that you are not working with a one-person service provider and that you can reach someone any time you're in need of help. The phone support for hosting services may vary from basic to experienced, which means that the problems which can be resolved through a phone call vary depending on the particular service provider. In the general case, these issues are simpler and feature billing or 1st level tech issues since more difficult issues generally need a support ticket where both you and the sysadmins can follow what's going on with a specific situation. Nonetheless, having the option to phone call your service provider can save you considerable time and efforts for the multitude of tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Hosting

Because we have live phone support 14 hours per day, you are able to get in touch with us and talk to our customer support agents to get more information about the Linux hosting services that we supply and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we have telephone numbers on three different continents so that you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you can call about general and billing matters, or even about some technical issues. In case the situation is strictly technical or it requires longer time to investigate, you should go through our ticketing system, that will allow both you and our tech support team to track the information provided by either side.

Phone Support in Semi-dedicated Hosting

Any time you need more info regarding the semi-dedicated hosting services that we offer, you are able to call one of the three support phone lines we have worldwide - in the United States, Great Britain and Australia. By doing this, you'll be able to check ahead of time if our solutions will be suitable for your web sites. If you're already our customer and you have a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours a day about any kind of billing or general issues. For entirely tech troubles you'll have to use our ticketing system and contact our tech support since sometroubles just require longer time to be dealt with, but we can help you on the phone with many minor technical problems as well, saving you the time and efforts.