In case you have a site, a problem may always show up and it does not automatically need to be related to the web hosting service itself. For example, something may go wrong when you update an Internet app or some important content may be modified or deleted by chance. No matter what the essence of the problem may be, you will have to get in touch with the client support staff and request them to retrieve a backup or to help you deal with the problem that you’re experiencing. How fast they will do this will predetermine the period of time that your sites will be unavailable. For some websites such as social networking websites or online shopping portals, a repeated downtime interval often means lost clients and money. Therefore, it is vital to use the services of a hosting company that offers not only a very good technical support service, but also a timely one.

One-Hour Response Guarantee in Hosting

In case you’re using one of our Linux hosting services and you have an enquiry or stumble upon a certain predicament, you can touch base with us 24x7 by posting a tech support ticket or by writing an e-mail and we’ll make sure that you have an answer in no more than an hour. If the issue can be sorted out, we’ll do it before we reply to you, whilst if there is something that you need to do on your end, we’ll supply you with all the required information – what settings to check, what possible solutions to try, and so on. Typically, you will receive an answer within thirty minutes max, which suggests that waiting around for hours and hours on end or even for more than a day to obtain help is something out of the question. Our 1-hour reply time guarantee applies to any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our extremely fast support services. You’ll obtain a reply to any ticket posted from the hosting Control Panel or e-mail sent to our customer and tech support staff in less than 1 hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes substantially less time to investigate and resolve a problem. We will provide you with more information if the solution involves something that needs to be done on your end. If you contact us during weekends or official holidays, the response time will be the same and since our support staff will be at your service night and day, you’ll get immediate help for virtually any general, technical or billing issue irrespective of what time of day or night it is.