There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It is the easiest channel of communication for a number of reasons. In the event that no help desk support team member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Furthermore, you can copy and paste extensive bits of info without the need to worry about typing mistakes, and if a particular problem requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your hosting provider is that they are often separate from the web hosting platform, so if you need to supply information or to adhere to guidelines, you’ll have to use no less than two separate interfaces and this number might rise in case you’d like to manage a couple of domains. Moreover, lots of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our Linux hosting services isn’t separate from the web hosting account. It’s part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without the need to leave your account. The ticketing system features a quick-search box, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if needed. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a particular issue even before you actually send a ticket. The response time is no more than 60 minutes, which goes to say that you can receive prompt assistance whenever you need one and in case our tech support team suggests that you do something within your hosting account, you can do it on the spur of the moment without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was created with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account in one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or come across a problem, you can get in touch with our customer support staff representatives on the spur of the moment without needing to go to a totally different admin dashboard. You can look through your website files or check various settings within your account whilst submitting a new ticket or reading the reply to an older one. If you’ve got a myriad of tickets and you’d like to find a specific one, you can make use of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a response in no more than one hour irrespective of the nature of your enquiry or problem.