Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting services isn’t separate from the web hosting account. It’s part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without the need to leave your account. The ticketing system features a quick-search box, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if needed. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a particular issue even before you actually send a ticket. The response time is no more than 60 minutes, which goes to say that you can receive prompt assistance whenever you need one and in case our tech support team suggests that you do something within your hosting account, you can do it on the spur of the moment without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was created with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account in one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or come across a problem, you can get in touch with our customer support staff representatives on the spur of the moment without needing to go to a totally different admin dashboard. You can look through your website files or check various settings within your account whilst submitting a new ticket or reading the reply to an older one. If you’ve got a myriad of tickets and you’d like to find a specific one, you can make use of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a response in no more than one hour irrespective of the nature of your enquiry or problem.