24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our hosting services come with 24/7 tech support plus various options for contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up purchasing a service which you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the vast majority of suppliers out there today, we answer to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting services that we offer come with 24/7 customer and technical support, which means that whatever the problem you experience, you're able to contact us and we will give you a hand without delay. Our guaranteed reply time for any e-mail or support ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we offer telephone support with several local numbers worldwide as well as a live chat, so you can contact us and receive more info about our services even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan features, email setup, website hosting account settings, etcetera. If you employ our services, you will never encounter an issue where you need to wait for a day or two to get a problem resolved like you may need to do with a number of other companies.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we offer comes with 24/7 customer and tech support, which means that if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your benefit, we offer different means of communication - phone support with several local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it'll be easier to track what's going on. The maximum guaranteed response time for all e-mail messages and tickets is an hour, but it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we supply, our administrators will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get prompt support in general, let alone if you manage an entire server, that's why each and every dedicated server that we provide includes 24/7 support with one-hour response time warranty whatever the issue. The service is cost-free for all of the difficulties with the server or the software that was installed by our admins during the setup, so you're able to contact us as many times as you need, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail message, and the actual response time for either rarely exceeds 30 mins as we have administrators available twenty-four-seven. In case you need general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on three continents or you could employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you can add to your server plan from the billing Control Panel.